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Delivering Change through Business AnalysisView PDF (Print for personal use) |
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This course provides Delegates with a broad introduction to the role of the Business Analyst, how they fit in the organisation, the skills required and techniques needed. Delegates will develop key skills to effectively contribute to Business Change Projects. The course will focus on the responsibilities of the Business Analyst, how they source information for process improvements and how this links to the origination of the projects that deliver these improvements. |
Learning Objectives |
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· Describe the responsibilities of the Business Analyst role
· Demonstrate how to use questioning skills to gather information about the ‘as is’ and ‘to be’ status of the Business Process
· Explain what Gap Analysis is and how to use it within the project
· Develop Process Flow Diagrams and describe the advantages of this method
· Develop a Business Case to support the Business Change
· Explain the use of Benefits Realisation to measure the success of Business Change
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Course Content |
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Introduction
· What is Business Analysis?
· What is the role of the Business Analyst?
· Linking between strategy and operation
· Implementing change (BPR, Continuous Improvement, Value Engineering, Project Management)
Drivers for business change
· Strategy (MOST, SWOT, KPI’s, etc)
· Problem solving and opportunism
The business analysis process
· Requirements Elicitation Techniques
· Interviewing (questioning/listening skills)
· Workshops
· Scenarios/shadowing
Managing perspectives
· Identifying Stakeholders
· Mapping Perspectives
· Negotiating Agreement
Defining the current situation
· The ‘as-is’ and ‘to-be’ views
· Business Process Mapping
Gap analysis
· Analyzing the gap
· Identifying different options
Choosing and justifying the approach (Business Case)
Defining the Change
· Cataloguing requirements
· Managing Change
Implementing the Change
· Change Management
· Measuring benefits (Realisation)
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The Course Will Benefit |
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· Those who are new to the Business Analysis and require assistance in identifying appropriate techniques for their role
· Graduate Trainee’s who plan to direct their careers towards Business Analysis
· Business Managers whose responsibilities involve analyzing business change
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Course Structure |
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· 3 day Course
· Course runs 9am – 5:30pm with a break for lunch
· Delegates are encouraged to network and share their experiences
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We Provide the Following Essentials |
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· Comprehensive coursework useful as a reference guide when returning to the office
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Follow On Courses |
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· Principles of Change Management
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