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ITIL® Version 3 Service Management Framework Launched
(Maven Training is currently running ITIL® Version 2 courses. ITIL® Version 3 courses are scheduled to run in September)
June 2007 saw the publication of version 3 of the IT Infrastructure Library® covering IT Service Management Practice.
In 5 new volumes, the ITIL® best practice framework builds on the content of the original 8 books of version 2 and significantly enhances its breadth and depth of guidance to help organisations address today's opportunities, challenges and problems of IT Service Management .
Shaped by the development of technology, revised business models and increasing customer expectations, ITIL® version 3 has been authored with substantial user, vendor and academic input from service management professionals around the world. Retaining the core, valued and widely-used features of the 11 'disciplines' in the version 2 books, the latest version allows existing exponents of ITIL® Service Management to preserve their existing investment in service management methods, tools and training.
The topics in the ITIL® V3 are described in a 'lifecycle' view of service management with each book of the 5 volume 'core' covering one part of the lifecycle:-
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
The ITIL® 'core' books are aimed at both IT and Business management and have content relevant from the perpective of user, customer, supplier and provider of IT services.
With the launch of V3, the existing ITIL® qualification scheme is also being enhanced. Although not finalised, it will retain the existing level of Foundation and Practitioner examinations but is likely to include increased breadth of qualification (to cover business and IT needs separately) and depth (diploma level is proposed).
Editor's note - background to ITIL® V2
For over 20 years the IT Infrastructure Library® (ITIL®) has given guidance to thousands of individuals and organisations seeking to align IT services with business and Customer needs, improve the quality of these services and reduce the long-term cost of provision. Under the stewardship of the UK's Office of Government Commerce and active user and industry practitioners ITIL® version 2 has been adopted and applied to meet these goals in over 50 countries and in many diverse contexts.
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries
The Swirl logo™ is a Trade Mark of the Office of Government Commerce
IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries’
