Maven achieves ISO 9001 re-accrediation

“I am delighted that Maven has been re-certified as ISO 9001 compliant for another year” says Melanie Franklin, CEO at Maven.  “We had a thorough review that has looked into all aspects of our business, and we have been congratulated for making sure that our Quality Manual, Quality Procedures and documentation are all up to date and in constant use. The assessor also noted the high volume of very positive course and trainer evaluations that we receive every week” she continues.

This marks a significant step in its ongoing rigorous commitment to better customer service and support as everyone at Maven puts huge effort into ensuring that Maven delegates are well looked after from the initial contact and beyond.

Maven’s post-course support includes essential reference material which is available online, helping delegates long after they have left the course.  This invaluable resource and regular communication ensures that delegates can effectively apply what they have learnt back at the workplace.  Maven place particular importance on updates on what is happening in project and change management through regular free briefings, white papers and newsletters resulting  in consistently high customer loyalty and satisfaction levels.

“We hope that all of our customers feel part of the Maven community, and making sure we have comprehensive processes for managing quality is a part of our commitment to them” says Fiona Crossley, Operations Manager at Maven.