Interview Skills for Managers

Owners continuously face the dare of employing the “right” employees. It is vital to appoint the best persons who can produce the outcomes you want. By using means and methods taught in this course, members will improve an increased success ratio in selecting the best applicant for the work; that match the skills, abilities, and situation for the employing manager, their department, and the company. This practical, interactive program is a straightforward, practical, and direct approach to interviewing. This program is exclusive in that it allows members to take with them any recent starts they may have and utilize them as the foundation for learning skills throughout the course.

This approach has proven to be extremely useful, as it allows members to use actual, live, on the job “data” throughout their understanding experience. At the end of the course, using this tactic, members will have an interview pack they can use directly to interview their next applicant. Upon completion of this program, members will be skilled in conducting an effective employment interview and better able to improve the quality of their hiring decisions.

1 - Fundamentals of interviews

• Importance of interviewing skills
• Identifying types of interviews
• Understanding pre-employment testing
• Success factors
• Identifying success factors
• Defining a job
• Analyzing and establishing the culture
• Writing success factors
• Using the Success Factor Worksheet
• Finalizing success factors

2 - Planning and preparing

• Planning for an interview
• Analyzing a candidate’s resume
• Identifying lead questions
• Identifying sample point questions
• Preparing an agenda
• Customizing an interview
• Preparing for an interview
• Making the office
• Ensuring privacy
• Defining personality styles

3 - Handling and conducting

• Handling an interview
• Identifying types of candidates
• Understanding the importance of silence
• Doing an interview
• Opening the interview
• Gathering information
• Closing the interview
• Taking notes
• Identifying Effective communication techniques

4 - Evaluating and deciding

• Evaluating a candidate
• Identifying types of bias
• Evaluating a candidate
• Making a decision
• Ranking a candidate

5 - Following up

• Following up after an interview
• Finding the appropriate candidate
• Identifying steps to follow up
• Understanding self-evaluation

6 - EEO guidelines

• EEO guidelines
• Understanding EEO laws
• Conducting pre-employment inquiries
• Identifying general principles
• Identifying critical EEO terms
• Non-discriminatory interview questions
• Identifying appropriate questions
• Disqualifying candidates

7 - Federal laws

• Americans with Disabilities Act
• Understanding Americans with Disabilities Act
• Understanding reasonable accommodation
• Identifying key points
• Identifying permitted and prohibited questions
• Answering questions
• Immigration Reform and Control Act
• Hiring employees
• Understanding the Form I-9