Exceptional Customer Service course is supreme in today’s modest market. During this hands-on, related and pertinent unique customer service training delegate search what he does and what he should do to delight his consumer base. In today’s marketplace, customers can communicate with delegate through some options – facial communication, telephonic conversation, email contact and web chatting. This exceptional customer service training explores these channels with the aim of providing you with a toolkit to manage each client involvement aptly.
The training is usually custom-made business training to make sure a fully joined learning experience where delegate can share real-world circumstances and solutions. These training courses also enable individuals to share their valuable experience and best practice across a more extensive range of startups. With the help of this training course, the delegate will become client-centric, get to know your customer's point of view and their expectations to make a difference!
Build positive and productive customer relationships
Provide outstanding customer service
Exceed customer expectations
Make good will by understanding customer needs
Look and feel great by staying energised, active and in control
Sharpen your communications skills, skills that can be better over a lifetime
State what customer service means all your customers
Connect effectively with clients by phone and email with correct etiquette
Recognise how your attitude affects customer service
Understand and deal with demanding clients, offences, threats and complaints
Use exceptional customer service to produce return trade
Know and utilise spoken and unspoken interaction
Progress in their organisation through customer service success
What's included
Courseware
Manual
Tutor Support
As such, there are no pre-requirements for this course
What Will You Learn
All the staff members who are accountable to convey service to others – customers, clients or internal customers should attend this course.
A customer service executive of the corporate, Participants is likely to handle customers interactions in the best possible way. The hopes of both delegates company and clients hinge on his ability to offer the correct service in the right way possible. In this course, the candidate will get the opportunity to explore the background and methods of customer communications. Exceptional customer service ensures that every single contact with delegate’s business is a useful experience. Clients can range from external consumers to private employees in any department.
Understanding how to offer the same level of service to all customers will augment your time spent at work by establishing positive business rapport. Recognising critical points throughout customer interactions increases your capability to solve problems and offer positive solutions. Applying this information to trends in exceptional customer service and consumer desires allows you to contribute to the company’s lowest line and make a client’s life a little easier.
Understanding Customer Service
Focusing on the Customer
Handling Complaints
Delivering Excellent Customer Service on the Telephone
Dealing With Stress
Managing the Customer's Initial Contact
Addressing Customer Issues
Closing Communications
Exceptional customer service Enquiry
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Reach us at 02077817982 or info@maventraining.co.uk for more information.
Maven Training provides top-notch training at different venues across the world. We offer nearly 200 courses at 1000+ locations. Our learning programs are the blend of thorough understanding and application of skills.
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Introduction
Course Details
Course Content
