Exceptional customer service

Introduction
Course Details
Course Content
View Dates & Prices

Course Introduction

Exceptional Customer Service course is supreme in today’s modest market. During this hands-on, related and pertinent unique customer service training delegate search what he does and what he should do to delight his consumer base. In today’s marketplace, customers can communicate with delegate through some options – facial communication, telephonic conversation, email contact and web chatting. This exceptional customer service training explores these channels with the aim of providing you with a toolkit to manage each client involvement aptly.

The training is usually custom-made business training to make sure a fully joined learning experience where delegate can share real-world circumstances and solutions. These training courses also enable individuals to share their valuable experience and best practice across a more extensive range of startups. With the help of this training course, the delegate will become client-centric, get to know your customer's point of view and their expectations to make a difference!

Build positive and productive customer relationships
Provide outstanding customer service
Exceed customer expectations
Make good will by understanding customer needs
Look and feel great by staying energised, active and in control
Sharpen your communications skills, skills that can be better over a lifetime
State what customer service means all your customers
Connect effectively with clients by phone and email with correct etiquette
Recognise how your attitude affects customer service
Understand and deal with demanding clients, offences, threats and complaints
Use exceptional customer service to produce return trade
Know and utilise spoken and unspoken interaction
Progress in their organisation through customer service success

What's included

Courseware

Manual

Tutor Support

Prerequisites

As such, there are no pre-requirements for this course

What Will You Learn

How best to alter and differ your service approach based on client need and type
Classify diverse customer needs and circumstances rapidly and efficiently
Know how to accomplish customer prospects and deliver more than you promise, reliably and purposely
Maintain a positive attitude through the day and develop your service skills to a new level of expertise
Satisfy objectors, calm upset customers and regain goodwill
Be able to describe and measure client service using benchmarking, net promoter scores, KPI’s and customer feedback
State what customer service means all your customers, both internal and external
Recognize how your attitude affects customer service
Identify your customer’s requirements
Offer excellent customer service over the phone
Connect with customers through online tools
Utilize exceptional client service to produce return corporate
Build good will through in-person customer service
Deal with hard users
Know consumers practices and take possession
Use service skills to develop consumer practices more active
Resolve objections and other needs to stop negative practices
Offer GEMs that Go the Extra Mile for customers to create experiences that joy
Improve teamwork, ownership hand-offs, and shared solutions to ensure seamless, positive customer experiences
Provide a clear understanding of a “Customer-Conscious Attitude”
Identify who your customers are and what they
Use tools provided in this workshop to improve your customer
Discuss the importance of standards and measurements
Create skills needed for an exceptional customer service culture
Create the values, schemes, and services that can make every customer feel esteemed – facial communication, on-line communication, by email contact or on the telephonic chatting
Use a variety of best-practice client service methods, tools and skills to distinguish your facility and joy every customer first time, every time
Gain valuable insights into consumer concerns and handle complaints
Respond appropriately to the emotions of clients and endorse value-building answers
View issues from the perspective of the user and foster lasting, positive customer relationships
Set values for all current and future CSR employees to guarantee reliable behaviors
Decrease CSR revenue due to burnout and emotional overload
Learn how to get the maximum of in-home and facility based care providers, including strategies to lead a care team and professional advisor meetings
Make strategies and learn best practice techniques to facilitate the client outcomes you are expecting
Develop teams that work
Understand to do more than monitor care – enhance it!

Who should take this course

All the staff members who are accountable to convey service to others – customers, clients or internal customers should attend this course.

Overview

A customer service executive of the corporate, Participants is likely to handle customers interactions in the best possible way. The hopes of both delegates company and clients hinge on his ability to offer the correct service in the right way possible. In this course, the candidate will get the opportunity to explore the background and methods of customer communications. Exceptional customer service ensures that every single contact with delegate’s business is a useful experience. Clients can range from external consumers to private employees in any department.

Understanding how to offer the same level of service to all customers will augment your time spent at work by establishing positive business rapport. Recognising critical points throughout customer interactions increases your capability to solve problems and offer positive solutions. Applying this information to trends in exceptional customer service and consumer desires allows you to contribute to the company’s lowest line and make a client’s life a little easier.

Course Content

Understanding Customer Service

Describe Customer Service
Identify Customer Expectations
Commit Yourself to Providing Excellent Customer Service

Focusing on the Customer

Create a Positive First Impression
Identify and Help Meet the Customer's Needs
Create a Positive Last Impression

Handling Complaints

Make it Easy for Customers to Complain
Resolve the Problem
Cope with Upset and Difficult Customers

Delivering Excellent Customer Service on the Telephone

Answer the Telephone
Project a Positive Image Using Your Voice
Transfer Calls
Take Meaningful Messages

Dealing With Stress

Describe Stress
Take Preventive Measures
Overcome Stress

Managing the Customer's Initial Contact

Accept a Customer Contact
Address a Customer's Emotional State
Address Your Emotional State

Addressing Customer Issues

Assess Customer Issues
Develop Solutions
Negotiate to Reach a Solution

Closing Communications

Upsell Additional Products
Conclude Customer Contact
Follow Up
Release Stress

Exceptional customer service Schedules

Course Name	Duration		Dates	Price
Exceptional customer service	https://www.maventraining.co.uk/training-courses/business-skills-training/customer-service-training/exceptional-customer-service#event850679	Scheduled	1 day	Virtual	28-09-2018	29-09-2018	£995	Book Now Enquire
Exceptional customer service	https://www.maventraining.co.uk/training-courses/business-skills-training/customer-service-training/exceptional-customer-service#event850676	Scheduled	1 day	London	12-10-2018	13-10-2018	£895	Book Now Enquire
Exceptional customer service	https://www.maventraining.co.uk/training-courses/business-skills-training/customer-service-training/exceptional-customer-service#event850670	Scheduled	1 day	Manchester	12-10-2018	13-10-2018	£895	Book Now Enquire
Exceptional customer service	https://www.maventraining.co.uk/training-courses/business-skills-training/customer-service-training/exceptional-customer-service#event850673	Scheduled	1 day	Birmingham	12-10-2018	13-10-2018	£895	Book Now Enquire
Exceptional customer service	https://www.maventraining.co.uk/training-courses/business-skills-training/customer-service-training/exceptional-customer-service#event850632	Scheduled	1 day	Leeds	12-10-2018	13-10-2018	£1295	Book Now Enquire
Exceptional customer service	https://www.maventraining.co.uk/training-courses/business-skills-training/customer-service-training/exceptional-customer-service#event850527	Scheduled	1 day	Bristol	12-10-2018	13-10-2018	£1295	Book Now Enquire
Exceptional customer service	https://www.maventraining.co.uk/training-courses/business-skills-training/customer-service-training/exceptional-customer-service#event850623	Scheduled	1 day	Reading	12-10-2018	13-10-2018	£1295	Book Now Enquire
Exceptional customer service	https://www.maventraining.co.uk/training-courses/business-skills-training/customer-service-training/exceptional-customer-service#event850644	Scheduled	1 day	Edinburgh	12-10-2018	13-10-2018	£1295	Book Now Enquire
Exceptional customer service	https://www.maventraining.co.uk/training-courses/business-skills-training/customer-service-training/exceptional-customer-service#event850647	Scheduled	1 day	Glasgow	12-10-2018	13-10-2018	£1295	Book Now Enquire
Exceptional customer service	https://www.maventraining.co.uk/training-courses/business-skills-training/customer-service-training/exceptional-customer-service#event850626	Scheduled	1 day	Southampton	12-10-2018	13-10-2018	£1295	Book Now Enquire

Training Venues

Maven Training provides top-notch training at different venues across the world. We offer nearly 200 courses at 1000+ locations. Our learning programs are the blend of thorough understanding and application of skills.

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