ITIL® stands for Information Technology Infrastructure Library. It is a framework that provides best practices to align IT with business requirements. ITIL® v3 is the most widely used framework for IT process management that has five parts: ITIL® Service Strategy, ITIL® Service Design, ITIL® Service Transition, ITIL® Service Operations and ITIL® Continual Service Improvement. Each of this part represents a phase in the ITIL® Service Lifecycle from offering to the building, implementing, monitoring and improving the service.
IT Service Management (ITSM) introduces the strategic approach which is needed to design, deliver, manage and improve the way information technology is used within the organisation. The aim of each IT Service Management framework is to ensure that whether the right people, processes, and technology are at a place or not.
Following are short descriptions of each part of the IT process management:
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