Course Introduction

ITIL Service Capability-Planning, Protection, and Optimising (PPO) is one of the modules that leads to the ITIL Expert certification in IT Service Management. The aim of this training with the associated exam is to test and validate the understanding of organisational practices in service management as documented in the ITIL Service Lifecycle core publications. The delegates will be able to apply Planning Protection and Optimisation practices during the service management lifecycle and specifically in the following areas:

  • Availability Management
  • Capacity Management
  • IT Service Continuity Management (ITSCM)
  • Information Security Management
  • Demand Management
  • Enhance your efficiency in planning, protecting and optimising the processes within the organisation

  • Get to know about various methods and techniques that can help you in implementing effective PPO

  • Maven Training’s Courses are delivered by highly experienced and qualified trainers

  • Our courses are executed at luxury venues

  • Being global market leader, we provide high pass rate in the industry

  • Our trainers make the training enjoyable by giving real-world examples

What's included

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Exam(s) included

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Certificate

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Tutor Support

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Key Learning Points

Prerequisites

  • The professionals who want to attend ITIL Service Capability- Planning, Protection and Optimisation course, must hold ITIL Foundation Certificate.
  • Individuals those are working in same field and want to upgrade their knowledge and become ITIL Expert.

What Will You Learn

  • The delegate will understand how the process of the Planning, Protection and Optimisation support the service lifecycle
  • Discover the various activities and methods used in the process of PPO
  • Learn to implement the applications of PPO process and activities for achieving operational excellence
  • Identify the requirements for technology and implementation in support of PPO
  • Understand the importance of IT Security and how it supports PPO

Who should take this course

The target group of the ITIL Service Capability- Planning, Protection, and Optimisation includes, but not restricted to the following:

  • Business Managers
  • IT Professionals
  • Business Product Owners
  • The professionals who want to have an understanding of how the ITIL Planning, Protection, and Optimisation processes may be used to improve the quality of IT service support within an organization.
  • Individuals who has adopted and adapted ITIL and who want to contribute to the ongoing service improvement program within the organization.
  • Those individuals who are seeking for ITIL Expert Certificate in IT Service Management and this certification is one of the prerequisites
  • Those who have attained the ITIL Foundation Certificate ad want to switch to the higher level of ITIL Certifications

Overview

Maven Training introduces ITIL Service Capability- Planning, Protection and Optimisation course in which the delegates will learn about the practical aspects associated with the planning, protection, and optimization of services and its delivery. After this course, the candidates will be able to apply the practices learned throughout the service management lifecycle. Our training includes interactive lectures, exercises and scenario-based questions for enhancing the understanding of core principles of ITIL best practices.

EXAM:

Each delegate will have to pass an examination that will be conducted at the end of the training to measure comprehension of the body of knowledge. The exam consists of 8 Multiple Choice, scenario based Questions (MCQ’s). For MCQs, four options will be provided, out of which one would be the correct answer. Delegates have to identify the correct answer and proceed to next questions. One will need to have 70 percentage marks to clear the exam. Our trainers will make sure that the delegates have gone through all the concepts of the subject so that they can easily clear the exam in the first attempt. 

The exam is 90 minutes, and one needs to complete all questions within this period only. It will be closed book exam. The language used in the exam would be English. In case, someone is not comfortable with English; we can try to provide the exam in another language by consulting our trainer. Selection of language depends upon the comfort of the trainer. All other details regarding exams will be provided during the training by our experts.

 

 

Course Content

Introduction to Planning, Protection and Optimisation

  • Define Planning, Protection and Optimisation module
  • Scope, Purpose and Objectives
  • Lifecycle within Planning, Protection and Optimisation context
  • Value of Service Design
  • Requirements for the services
  • Business Requirements and Drivers
  • Business value of Service Design
  • Comprehensive and Integrated Service Design
  • Strategy and Policy of Service Design
  • Optimise the performance for Service Design
  • Purpose and Objective of Design Coordination Processes
  • Scope of Design Coordination Process
  • Business Value of the Design Coordination Process

Demand Management

  • Introduction to Demand Management
  • Scope and Objective
  • Business Value
  • Basic concepts and terminologies
  • Inputs, Outputs and Triggers
  • Interfaces of the process
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges in the process
  • Roles and Responsibilities

Capacity Management

  • Define Capacity Management
  • Purpose and Objectives
  • Scope of Capacity Management
  • Business Value
  • Basic concepts and terminologies
  • Methods and Techniques
  • Input, output and triggers
  • Process interfaces with Capacity Management
  • Information Management in Capacity Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Availability Management

  • Define Availability Management
  • Purpose and Objectives
  • Scope of Availability Management
  • Business Value
  • Basic Concepts and Terminologies
  • Vital Business Functions
  • Methods and Techniques
  • Input, Output and triggers
  • Process Interfaces
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

IT Service Continuity Management

  • Overview of IT Service Continuity Management
  • Scope of IT Service Continuity Management
  • Business Value
  • Basic concepts and terminologies
  • Methods and techniques
  • Interfaces of process
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Information Security Management

  • Introduction to Information Security Management
  • Purpose and scope
  • Business Value
  • Basic concepts and terminologies
  • Methods and techniques
  • Input, output and triggers
  • Process interfaces
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Technology and Implementation Considerations

  • Overview of Technology and Implementation Considerations
  • Best Practices for implementing services and processes
  • Generic Technology requirements needed for designing services
  • Architecture of Technology and Management
  • Select tools and technology for supporting Service Design
  • Plan and implement service management tools
  • Risks and Challenges
  • CSFs

 

ITIL® Service Capability - Planning, Protection and Optimisation Schedules

Course Name Duration Dates Price
ITIL® Service Capability - Planning, Protection and Optimisation 5 days Nottingham
01-04-2019
£4489
ITIL® Service Capability - Planning, Protection and Optimisation 5 days Glasgow
08-04-2019
£4489
ITIL® Service Capability - Planning, Protection and Optimisation 5 days Norwich
08-04-2019
£4489
ITIL® Service Capability - Planning, Protection and Optimisation 5 days Canterbury
15-04-2019
£6499
ITIL® Service Capability - Planning, Protection and Optimisation 5 days Chelmsford
15-04-2019
£6499
ITIL® Service Capability - Planning, Protection and Optimisation 5 days Chorley
15-04-2019
£6499
ITIL® Service Capability - Planning, Protection and Optimisation 5 days Guildford
15-04-2019
£6499
ITIL® Service Capability - Planning, Protection and Optimisation 5 days Ipswich
15-04-2019
£6499
ITIL® Service Capability - Planning, Protection and Optimisation 5 days Leicester
15-04-2019
£6499
ITIL® Service Capability - Planning, Protection and Optimisation 5 days Oxford
15-04-2019
£6499

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