Topic Introduction

The ITIL® stands for IT Infrastructure Library. ITIL® was developed by CCTA (Central Computer and Telecommunications Agency).  ITIL® is widely accepted and trusted approach to IT Service Management. This course is very useful for achieving the efficient support and delivery of high-quality, cost-effective IT services. ITIL® is designed to help organisations for becoming more effective and efficient across a range of the main business capabilities including IT Service Management, programs, project and security.

ITIL® is a framework that provides best practice guidelines on almost every aspect of an end to end service management. ITIL® is being practised by all companies that provide IT services to the customers. ITIL® helps IT, professionals, to deliver efficient services to the customers. ITIL® plays a useful role in:

  • IT and strategic business planning
  • Demonstrating the business value of IT
  • Manage constant business and IT change
  • Measure the effectiveness and efficiency of IT organisation
  • Implement continuous improvement
  • Achieve and demonstrate value for money and ROI (Return on Investment)
  • Integrate and align IT and business goals
  • Maven Training’s ITIL® courses help organisations to implement ITIL® Frameworks

  • We provide training with latest official material available

  • Learn how to use activities and functions of ITIL® Framework for achieving operational excellence

  • Become ITIL® Expert with our ITIL® training

  • Delivered by highly qualified and experienced instructor with latest official study material

ITIL® Training Courses

Course Information

What are the benefits of taking ITIL® training?

The organisations can improve the productivity, optimise costs and enhance the user experience by implementing IT service management best practices as described in ITIL®. Adopting and adapting ITIL® in the organisation enables the service providers to:

  • Support the result or outcome of the business for enhancing the productivity
  • Enable the change in the business for adopting the latest technology in the industry
  • Optimise the user experience so that they visit your organisation again and become your permanent customer
  • Manage or control the risk and challenges that comes while fulfilling the requirements of the business
  • Show value for money either its customer or business
  • Continually improve the services of the organisation to lead the market

 ITIL® Service Lifecycle

ITIL® Framework is completely based on Service Lifecycle.


ITIL® Certification consists of a modular approach that allows the delegates to build a foundation and then specialise in advanced levels of ITIL®.

ITIL® Foundation

ITIL® Foundation is the entry level qualification that offers general awareness regarding key concepts and terminology used in the ITIL® Service Lifecycle. It also includes the links between different stages of the ITIL® lifecycle and the processes used in it.

ITIL® Practitioner

After ITIL® Foundation, ITIL® Practitioner is the next stage. In this course, the delegates will learn to implement best practices within an organisation. The aim of the ITIL® Practitioner course is to enhance the ability of professionals to adopt and adapt ITIL® in their organisations.

ITIL® Intermediate

ITIL® Intermediate Certifications comprise of multiple modules; each module has a different path that can be selected. The ITIL® Intermediate courses are very helpful in understanding the framework to implement ITIL® in the organisation.

  1. ITIL® Intermediate (Lifecycle Stream)
  2. ITIL® Intermediate (Capability Stream)

ITIL® Expert

ITIL® Expert is aimed at professionals who are interested in demonstrating a higher level of knowledge about ITIL®.

One must have the following to be eligible for the ITIL® Expert certification:

  • Minimum 17 credits from the Foundation, Practitioner and Intermediate modules
  • Must take and pass The Managing Across the Lifecycle (MALC) module to achieve a total of 22 credits

ITIL® Master

ITIL® Master Certification validates the ability of the delegate to apply principles, methods, and techniques from ITIL® within the organisation. One must have the following to be eligible for the ITIL® Master qualification

  • Reached the ITIL® Expert levels
  • Have work experience of IT service management for at least 5 years in any higher management advisory levels




ITIL® Training Enquiry


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