Course Introduction

ITIL® Foundation is most important and entry level certification for IT professionals in which the delegates will understand the key elements, concepts and terminologies used in the ITIL® service life cycle so that they can implement changes in their organisation. ITIL® Foundation is globally recognised framework that is used by many organisations worldwide for managing IT needs within the organisation. It also includes the link between different stages of the ITIL® service life cycle and process used in it.

  • Our ITIL® courses are fully accredited by PeopleCert

  • We have highly experienced and certified instructors that help the delegates to understand to concepts by giving real world examples

  • Trusted by many leading brands, we offer best services in the industry

  • Our help and support team is available 24/7 for handling the queries of the delegates

What's included


Exam(s) included


Key Learning Points




Tutor Support


  • The delegate should be Graduate in any domain before attending this course
  • ITIL® Foundation is the entry level exam, therefore; no prerequisites are needed for this course. However, one must have an interest in the subject to gain maximum out of the training
  • The delegates are recommended to go through an overview of the introductory part of ITIL® as it will beneficial for them during the course

What Will You Learn

  • Learn various concepts and terminology needed to pass ITIL® Foundation examination in the first attempt
  • The delegates will learn how to apply ITIL® tools and techniques for improving the efficiency and effectiveness in the business changes for enhancing the experience of the customer
  • Determine the implementation of lean principles for enhancing the efficiency of ITSM processes
  • Save time by automating the tasks and contribute saved time to some other task in the organization to have a better output
  • One will be able to boost up their professional development along with employees and customer satisfaction
  • The delegates will be under the supervision of one of our ITIL® expert to have a better learning environment under the eye of an expert

Who should take this course

Although the examples and exercises used in our training can be customised to suit the requirements of the audience. In general, ITIL® Foundation training is designed to meet the needs of the following audience:

  • This course is designed for individuals who wanted to get ITIL® Foundation certification
  • This is the first step for IT professionals to gain ITIL® certification and implement changes in their organisation
  • We recommend this course to professionals or employees who are interested in business performance improvement


Maven Training introduces three-day ITIL® Foundation Training accredited by PeopleCert to help the delegates in getting ITIL® Certification. We aim to clear ITIL® Foundation certification examination in the first attempt. As our courses are delivered by the highly experienced instructor, we guarantee that one will pass the ITIL® exam. Our tutor helps the delegate throughout the training to make sure that the delegates can have clear picture or understanding of the concepts involved in the course.


Each delegate will have to pass an examination that will be conducted at the end of the training. The exam consists of 40 Multiple Choice Questions (MCQ’s). Delegates have to identify the correct answer and proceed for next questions. One will need to have 65 percentage marks to clear the exam. Our trainers will make sure that the delegates have gone through all the concepts of the subject so that they can easily clear the exam in the first attempt.

The exam will be of 1 hour and one need to complete all questions within that 1 hour only. The language used in the exam would be English. In case, someone is not comfortable with English, we can try to provide the exam in other languages by consulting our trainer. Selection of language depends upon the comfort of the trainer.


Course Content

Service Management: Overview

  • Service Management lifecycle
  • Principles of IT Service Management
  • Defining Service
  • Benefits of Service Management in organization
  • Define Process and its characteristics
  • RACI Model
  • Types of service providers
  • Contracts and suppliers

Service Management lifecycle

  • Service life cycle
  • Elements of life cycle
  • Link between different life cycle stages
  • Relation between Governance and ITSM

Service Strategy

  • Define Service Strategy
  • Service Strategy Process
  • Type of Services involved in the organization

Service Strategy Concepts

  • Service Utility and Warranty
  • Service assets
  • Value creation
  • Factors influencing customer perception of value
  • Service Packages
  • Uses and Structure and of Business case

Service Strategy Process

  • Define Process
  • Demand Management
  • Service Demand
  • PBA and UP
  • Service Portfolio components
  • Service Portfolio Management
  • Financial Management
  • Managing business relations

Service Design

  • Define Service Design
  • Roles in Service Design
  • Key concepts and terminologies
  • Service Design process
  • Service Catalogue Management
  • Service Level Management
  • Capacity Management

Service Transition

  • Define Service Transition
  • Configuration item
  • Configuration Management System

Service Transition Process

  • Overview and Objective
  • Transition, Planning and Support
  • Change Management and Change Model

Service Operations

  • Overview
  • Events
  • Alerts and Incidents
  • Service Operation Processes
  • Event Management
  • Event Management Process
  • Event Logging and Filtering
  • Manage Exceptional Events
  • Incident Management
  • Process Interfaces
  • Problem Management


ITIL® Foundation Schedules

Course Name Duration Dates Price
ITIL® Foundation 3 Days Virtual
ITIL® Foundation 3 Days London
ITIL® Foundation 3 Days Reading
ITIL® Foundation 3 Days Virtual
ITIL® Foundation 3 Days Virtual
ITIL® Foundation 3 Days London
ITIL® Foundation 3 Days Aberdeen
ITIL® Foundation 3 Days Virtual
ITIL® Foundation 3 Days London
ITIL® Foundation 3 Days Manchester

Training Venues

Maven Training provides top-notch training at different venues across the world. We offer nearly 200 courses at 1000+ locations. Our learning programs are the blend of thorough understanding and application of skills.

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