The ITIL® Foundation and Practitioner course equip candidates for both of the ITIL exams (ITIL® Foundation and ITIL® Practitioner).
ITIL® Foundation is most important and entry-level certification for IT professionals in which the delegates will understand the key elements, concepts, and terminologies used in the ITIL® service lifecycle so that they can implement changes in their organisation. ITIL® Foundation is a globally recognised framework that fulfils IT requirements within the organisation.
In ITIL® Practitioner certification, one will learn how to adapt and adopt the ITIL® framework for achieving business objectives. Professionals who have already learned IT Service Management in ITIL® Foundation can go for ITIL® Practitioner to implement and improve the service management practices within the organisation.
Our ITIL® courses are fully accredited by PeopleCert
Get practical knowledge on implementations based on adopt and adapt
We have highly experienced and certified instructors that help the delegates to understand to concepts by giving real world examples
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Our help and support team is available 24/7 for handling the queries of the delegates so that they never feel alone
Learn the key elements, concepts and terminologies used in ITIL® service life cycle
ITIL® Foundation course doesn’t have any prerequisite.
The delegate must have completed ITIL® Foundation course, before attending this course.
What Will You Learn
Although the examples and exercises used in our training can be customised to suit the requirements of the audience. In general, ITIL® Foundation Practitioner training is designed to meet the needs of the following audience:
The ITIL®Foundation and Practitioner course are ideal for professionals who focuses on the understanding and implementation of the ITIL applications. The delegate can build their career in service management to get success and opportunities for future projects. Get essential skills needed to apply ITIL® in the organisation. Our courses are delivered by highly qualified and certified trainers who have extensive experience in their domain. The aim of the trainer is to make the concepts and terminologies clear by giving real world examples. Our training program includes classroom, online, on-site and virtual classroom courses. One can choose the program according to their requirement or comfort.
Each delegate will have to pass an examination that will be conducted at the end of the training to measure comprehension of the body of knowledge. The exam consists of Multiple Choice Questions (MCQ’s). Four options will be provided, out of which one would be the correct answer. Delegates have to identify the correct answer and proceed for next questions. Our trainers will make sure that the delegates have gone through all the concepts of the subject so that they can easily clear the exam in the first attempt.
The language used in the exam would be English. In case, someone is not comfortable with English, we can try to provide the exam in other languages by consulting our trainer. Selection of language depends upon the comfort of the trainer. All other details regarding exams will be provided during the training by our experts.
1. Service Management: Overview
4. Service Strategy Concepts
5. Service Strategy Process
8. Service Transition Process
10. Service Management
11. Service management approach
12. Change Management in organisation
13. Metrics and Measurements
ITIL® Foundation and Practitioner Enquiry
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