Course Introduction

In ITIL® Practitioner certification, one will learn how to adapt and adopt the ITIL® framework for supporting business objectives. Professionals who have already learned IT Service Management in ITIL ® Foundation can go for ITIL®Practitioner to implement and improve the service management practices within the organisation. During the course, the delegates will learn to adapt the framework for meeting the organisational requirement with the help of Continual Service Improvement approach.

  • Our ITIL® courses are fully accredited by PeopleCert

  • Get practical knowledge on implementations based on adopt and adapt

  • We have highly experienced and certified instructors that help the delegates to understand to concepts by giving real world examples

  • Trusted by many leading brands, we offer best services in the industry

  • Our help and support team is available 24/7 for handling the queries of the delegates so that they never feel alone

What's included


Exam(s) included




Key Learning Points


Tutor Support


  • Individual who want to enroll in this training program must have completed ITIL® Foundation Course.

What Will You Learn

  • Learn the key concepts and terminologies used in service management
  • Identify the nine guiding principles and how these can be implemented in the organisation
  • After this course, one will be able to differentiate between good and bad communication
  • Get to know about various tips needed to pass the ITIL® Practitioner exam by our trainer
  • Apply CSI approach for managing improvements in a given organisational context
  • Learn how to use various measurement tools and techniques for continual service management within the organisation

Who should take this course

Although the examples and exercises used in our training can be customized to suit the requirements of the audience. In general, ITIL® Practitioner training is designed to meet the needs of the following audience:

  • This course is designed for individuals who have already done ITIL® Foundation certification and now want to proceed for ITIL® Practitioner
  • This course is proposed for IT Professionals
  • We recommend this course to professionals or employees who are interested in business performance improvement


Maven Training’s ITIL® Practitioner training is ideal for most of the service managers in the organization who focuses on the practical application of the concepts and principles introduced in ITIL®Foundation. The delegate can build a career in service management for getting more success and opportunities in future projects. Get essential skills needed to apply ITIL® in the organization. Our courses are delivered by highly qualified and certified trainers who have extensive experience in their domain. The aim of the trainer is to make the concepts and terminologies clear by giving real world examples.

Our training program includes classroom, online, on-site and virtual classroom courses. One can choose the program according to their requirement or comfort. We assure that the training is based on the latest study material and is delivered through the instructor who is certified in that particular domain.

What is ITIL?

ITIL is most commonly used and worldwide accepted framework for managing IT services. It provides a structure using which one can manage and deliver different services to have a consistent user experience. Many international organizations like IBM, Microsoft, Caterpillar, etc. have benefited from the implementation of ITIL in their IT service management and have enhanced the productivity. It helps the organizations to achieve good quality services and overcome the difficulties that come in the way of development of effective IT systems.

With ITIL Service Lifecycle Framework, one can help an organization to transform and adapt to the changing economic climate and the marketplace. It helps in implementation of further improvements for achieving higher levels of business performance.


Each delegate will have to pass an examination that will be conducted at the end of the training to measure comprehension of the body of knowledge. The exam consists of 40 Multiple Choice Questions (MCQ’s). Four options will be provided, out of which one would be the correct answer. Delegates have to identify the correct answer and proceed for next questions. One will need to have 70 percentage marks to clear the exam. Our trainers will make sure that the delegates have gone through all the concepts of the subject so that they can easily clear the exam in the first attempt.

Generally, the exam is 2 hrs and 15 minutes and one needs to complete all questions within this time period only. And this would be an open book exam. The language used in the exam would be English. In case, someone is not comfortable with English, we can try to provide the exam in other languages by consulting our trainer. Selection of language depends upon the comfort of the trainer. All other details regarding exams will be provided during the training by our experts.


Course Content

Service Management

  • Key concepts
  • Adopt and Adapt
  • Costs and risks involved
  • Guiding Principles
    • Focus on value
    • Design for experience
    • Start where you are
    • Work holistically
    • Progress iteratively
    • Observe directly
    • Be transparent
    • Collaborate
    • Keep it simple

Service Management Approach

  • Define Vision
  • Current situation of organisation and objective
  • Results or outcomes
  • Maintaining good work
  • Change Management in organisation
  • Define Change Management
  • Resistance sources
  • People transition
  • Management of Stakeholders
  • Management of sponsors
  • Managing resistance
  • Reinforcement

Metrics and Measurements

  • CSFs and KPIs
  • Metric cascades and hierarchies
  • Categories of Metric


  • Introduction to communication
  • Effects of poor communication
  • Good communication and its benefits
  • Principles of communication
  • Types of communication


ITIL® Practitioner Schedules

Course Name Duration Dates Price
ITIL® Practitioner 2 days Virtual
ITIL® Practitioner 2 days Virtual
ITIL® Practitioner 2 days Virtual
ITIL® Practitioner 2 days Virtual
ITIL® Practitioner 2 days Virtual
ITIL® Practitioner 2 days Virtual
ITIL® Practitioner 2 days Virtual
ITIL® Practitioner 2 days Virtual
ITIL® Practitioner 2 days Virtual
ITIL® Practitioner 2 days Virtual

Training Venues

Maven Training provides top-notch training at different venues across the world. We offer nearly 200 courses at 1000+ locations. Our learning programs are the blend of thorough understanding and application of skills.

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