Course Introduction

ITIL® Service Capability- Release, Control and validate is one of the ITIL® Service Capability work stream qualification in ITIL® Certification. It emphases on practices of Release, Control and Validates (RCV) to enable effective planning, testing and implementation of organizational services to meet the requirements of organization or customers. This course is designed to develop an understanding of the ITIL® Service Transition processes.

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  • PeopleCert accredits maven Training's ITIL® courses

  • Help and support team is available 24/7 for handling the queries of the delegates so that they never feel alone

  • We at Maven Training ensures the best quality services with best offers

  • We provide training with latest official material available

  • Learn how to use ITIL® Release, Control and Validation processes, activities and functions for achieving operational excellence

What's included

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Exam(s) included

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Tutor Support

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Key Learning Points

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Certificate

Prerequisites

  • Individuals who want to attend this course must hold ITIL® Foundation certificate.
  • Those who have work experience of 2 or 3 years can be beneficial to have better understanding of working principles of this course

What Will You Learn

  • Learn the importance of ITIL® Release, Control and Validation to provide quality service in the organisation
  • Identify how all the processes in ITIL® RCV interact with each other
  • Metrics to measure ITIL® Release, Control and Validation
  • Get to know about the risks and challenges associated with the ITIL® Release, Control and Validation

Who should take this course

ITIL® Service Capability- Release, control and validation course id designed for the following audience:

  • Individuals who are responsible for managing, implementing or consulting ITIL® processes within an organization
  • IT operations, technical or IT management personnel who wants to have more information about ITIL® best practices
  • The professionals who want to enhance the work environment within an IT organization and want to have better user experience can attend this course

Overview

Maven Training’s ITIL® Service Capability- Release, Control and Validation course provides guidance on evaluating change and managing knowledge for improving decision-making processes. This course mainly focuses on the operational-level process activities and supporting methods and techniques for executing these processes within the organisation.

Following topics will be focused during the training:

  • Service Asset and Configuration Management (SACM)
  • Change Evaluation
  • Release and deployment management
  • Request Fulfillment
  • Change Management
  • Knowledge Management
  • Service Validation and Testing

Exam

Each delegate will have to pass an examination that will be conducted at the end of the training to measure comprehension of the body of knowledge. The exam consists of 8 Multiple Choice, scenario based Questions (MCQ’s). For MCQs, four options will be provided, out of which one would be the correct answer. Delegates have to identify the correct answer and proceed for next questions. One will need to have 70 percentage marks to clear the exam. Our trainers will make sure that the delegates have gone through all the concepts of the subject so that they can easily clear the exam in the first attempt.

The exam is 90 minutes, and one needs to complete all questions within this period only. The language used in the exam would be English. In case, someone is not comfortable with English; we can try to provide the exam in another language by consulting our trainer. Selection of language depends upon the comfort of the trainer. All other details regarding exams will be provided during the training by our experts.

 

Course Content

Release, Control and Validation

  • Definitions
  • Introduction to Release, Control and Validation
  • Process and functions used in Release, Control and Validation
  • Scope and Objective
  • Service Transition about RCV Processes
  • Service Transition value to business
  • Interaction of RCV processes with another stage of lifecycle
  • Develop Service Transition Strategy
  • Key initiatives to prepare effective service transition
  • Plan and coordinate service transition activities
  • Service Transition Process support

Service Asset and Configuration management

  • Scope and objective
  • Business value
  • Basic concepts and principles
  • Methods and techniques
  • Information Management in Service Asset and Configuration Management (SACM)
  • CSFs and KPIs
  • Risks and challenges
  • SACM activities performed by Service Operation
  • Roles and Responsibilities

Change Management

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output and triggers
  • Interfaces of process
  • Role of the Configuration Management System
  • CSFs and KPIs
  • Daily operational activities
  • Managing organisational stakeholder changes
  • Risks and Challenges
  • Roles and Responsibilities

Change Evaluation

  • Scope and objective
  • Business value
  • Principles and Policies
  • Basic concepts and terminologies
  • Methods and Techniques
  • Evaluation Report Contents
  • Input, output and trigger
  • Interfaces with other processes
  • Information Management in Change Evaluation
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Release and Deploy Management

  • Scope and objective
  • Release and Deployment Management Process
  • Business Value
  • Methods and Techniques
  • Input, output and triggers
  • Interfaces with other processes
  • Managing information in the process of Release and Deployment Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Service Validation and Testing

  • Scope and objective
  • Business value
  • Basic concepts and principles
  • Input, output and triggers
  • Interfaces with other processes
  • Information Management in Service Validation and Testing
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Request Fulfilment

  • Scope and objectives
  • Business value
  • Basic concepts and terminologies
  • Methods and Techniques
  • Input, output and triggers
  • Process interfaces
  • Information management in Request Fulfilment
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Knowledge Management

  • Scope and objective
  • Business value
  • Basic Concepts and Principles
  • Methods and Techniques
  • Input, output and triggers
  • Interfaces with other processes
  • Information Management in the Knowledge Management process
  • CSFs and KPIs
  • Risks and Challenges
  • Relationship between the Knowledge Management Process and CSI
  • Roles and Responsibilities

Technology and Implementation Considerations

  • Technology requirements for supporting process capabilities
  • Management of change in the operations
  • Assess and manage risks in Service Operation
  • Operational Staff in Service Design and Transition
  • Knowledge Management tools
  • Collaboration
  • Configuration Management System
  • Plan the implementation of Service Management tools
  • Implement considerations

 

ITIL® Service Capability - Release, Control & Validation Schedules

Course Name Duration Dates Price
ITIL® Service Capability - Release, Control & Validation 5 days Manchester
16-09-2019
£1795
ITIL® Service Capability - Release, Control & Validation 5 days Liverpool
23-09-2019
£4495
ITIL® Service Capability - Release, Control & Validation 5 days Virtual
25-09-2019
£1795
ITIL® Service Capability - Release, Control & Validation 5 days Nottingham
30-09-2019
£4495
ITIL® Service Capability - Release, Control & Validation 5 days Aberdeen
07-10-2019
£4495
ITIL® Service Capability - Release, Control & Validation 5 days Birmingham
14-10-2019
£1795
ITIL® Service Capability - Release, Control & Validation 5 days Bristol
21-10-2019
£4495
ITIL® Service Capability - Release, Control & Validation 5 days Norwich
21-10-2019
£4495
ITIL® Service Capability - Release, Control & Validation 5 days Belfast
28-10-2019
£4495
ITIL® Service Capability - Release, Control & Validation 5 days Cambridge
04-11-2019
£4495

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