ITIL® Service Lifecycle Managing Across The Lifecycle

In Maven Training’s ITIL® Managing Across the Lifecycle Certification program, one will examine the interfaces and interactions between the processes or operations covered in the ITIL® Service Lifecycle. This course determines that the delegate can combine the knowledge of different ITIL® areas in the service lifecycle into single service management strategy. Our courses are delivered by highly qualified and experienced instructors who are certified in their domain.

What are the benefits taking this course?

• This course offers credits for becoming ITIL® Expert
• This certification ensures that one get recognized for their knowledge and skill within the organization.
• Certified professionals can play expert roles such as IT Operations Practitioner, Supervisor, Senior IT Manager, Chief Information Officer and much more. The Professionals in this field are in high demand, and their job prospects grow depending upon their certification levels.

Exam:

Each delegate will have to pass an examination that will be conducted at the end of the training to measure comprehension of the body of knowledge. The exam consists of 8 Multiple Choice, scenario based Questions (MCQ’s). For MCQs, four options will be provided, out of which one would be the correct answer. Delegates have to identify the correct answer and proceed to next questions. One will need to have 70 percentage marks to clear the exam. Our trainers will make sure that the delegates have gone through all the concepts of the subject so that they can easily clear the exam in the first attempt.

The exam is 90 minutes, and one needs to complete all questions within this period only. The language used in the exam would be English. In case, someone is not comfortable with English; we can try to provide the exam in another language by consulting our trainer. Selection of language depends upon the comfort of the trainer. All other details regarding exams will be provided during the training by our experts.

Introduction to Managing Across the Lifecycle

• Overview of Managing Across the Lifecycle
• Key concepts and terminologies
• Prerequisites for the Managing Across the Lifecycle exam
• Structure and scoring of the Managing Across the Lifecycle exam
• Managing Across the Lifecycle exam case study
  

Key Concepts of the Service Lifecycle

• Services and service management
• Role of IT service management
• Element of assessment
• Risk Management Styles
• knowledge management importance and the SKMS
• Business value of various ITIL® lifecycle stages
• Organising operations and functions for service management
• Effect of clarifying roles and responsibilities
• Use of RACI

Integrate Service Management Processes Across the ITIL® Service Lifecycle

• How to integrate service management procedures across the ITIL® lifecycle
• Input and output of various lifecycle stages
• Relationship between different stages of ITIL® service lifecycle
• Value and interfaces of the different processes in service management

Communication and Stakeholder Management

• Business relationship management across the lifecycle
• Plan of action coordination
• Define Services
• Communications and commitment in ITIL® lifecycle
• Stakeholder management and communication
• Use of service models
• Communication plan
• Part of business relationship management in the communication activities

Manage Service Across the ITIL® Lifecycle

• Importance of an approach to balanced design
• Efficient and effective service management with design coordination and move planning and support
• Information sources that are helping in the implementation and improvement of services
• Factors relevant to strategic assessments
• Challenges, risks, and critical success factors
• Service transition lifecycle stages
• Managing services across the lifecycle
• Involving operations staff in other lifecycle stages

Governance, Roles, People, Competence, and the Organization

• Management, activities, framework, and governance bodies
• Relating strategy to governance
• Service providers set direction, policy and strategy
• Change management
• Management systems
• Establish and maintain a service management system
• Organisation development and departmentalization
• Logical structure for a service provider
• Functions and the types of services providers
• Implementing and sourcing strategies

Measurement

• Measure and demonstrate value
• Determine and use metrics
• Approaches to effective control and monitoring
• Use of event management tools

Implement and Improve Service Management Capabilities

• Implementing service management, its processes, and supporting tools
• Various types of assessments and conducting assessments
• Techniques to improve service management
• Methods for implementing service management
• Business value of service portfolio management