Course Introduction

ITIL Service Lifecycle- Service Design is one of the certifications within ITIL Service Lifecycle stream. The aim of the course is to focus on the design of IT services to meets the needs of the organisational projects. This course includes architectures, processes, policies, documentation and much more. In this stage of ITIL Service Lifecycle, one will learn how to create and launch products and services to meet the ongoing needs of the organisations.

  • We are trusted by many leading brands

  • Maven Training provides best offers and services in the industry

  • Learn to effectively design services to meet the organisational needs

  • Get to know about the interrelation of various stages in the ITIL Service Lifecycle

  • Our ITIL courses are fully accredited by BCS

  • Our courses are delivered by highly qualified and experienced instructor who is certified in its domain

What's included

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Exam(s) included

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Certificate

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Key Learning Points

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Tutor Support

Prerequisites

ITIL® Foundation Certification required before attending this course.

What Will You Learn

  • Determine the metrics to measure the performance of the service design
  • Get to know about the technology and implementation requirements for supporting service design
  • Learn about various functions involved in each process of service design
  • Identify the CSFs, KPIs, challenges and risks related to service design
  • Discover the various roles and responsibilities within service design to achieve operational excellence

Who should take this course

This course is targeted for the following:

  • Service Portfolio Manager
  • Service Level Manager
  • Availability Managers
  • Capacity Manager
  • Business Continuity Manager

Overview

ITIL Service Lifecycle- Service Design course introduces the principles and processes that are included in the service design stage of the ITIL Service Lifecycle. Our trainer helps the delegates to understand how service design relates to other stages of ITIL Service Lifecycle. Good Service Design can enhance the alignment of IT with overall business and customer needs. Our courses are delivered by certified trainers, so our delegates do not face any difficulty in understanding key concepts of the subject.

What is ITIL®?

ITIL® is most commonly used and worldwide accepted framework for managing IT services. It provides a structure using which one can manage and deliver different services to have a consistent user experience. Many international organizations like IBM, Microsoft, Caterpillar, etc. have benefited from the implementation of ITIL® in their IT service management and have enhanced the productivity. It helps the organizations to achieve good quality services and overcome the difficulties that come in the way of development of effective IT systems.

With ITIL® Service Lifecycle Framework, one can help an organization to transform and adapt to the changing economic climate and the marketplace. It helps in implementation of further improvements for achieving higher levels of business performance.

EXAM:

Each delegate will have to pass an examination that will be conducted at the end of the training to measure comprehension of the body of knowledge. The exam consists of 8 Multiple Choice, scenario based Questions (MCQ’s). For MCQs, four options will be provided, out of which one would be the correct answer. Delegates have to identify the correct answer and proceed for next questions.

One will need to have 70 percentage marks to clear the exam. Our trainers will make sure that the delegates have gone through all the concepts of the subject so that they can easily clear the exam in the first attempt. Generally, the exam is 90 minutes and one needs to complete all questions within this time period only. The language used in the exam would be English. In case, someone is not comfortable with English, we can try to provide the exam in another language by consulting our trainer. Selection of language depends upon the comfort of the trainer. All other details regarding exams will be provided during the training by our experts.

 

Course Content

1. Service Design

  • Overview of Service Design
  • Key concepts
  • Scope and objectives of Service Design
  • Service Design Processes
  • Service Design value
  • Fundamentals of Service Design
  • Inputs and Outputs of Service Design

2. Principles of Service Design

  • Holistic Design, Service Composition and the four Ps of Service Design
  • Major aspects of Service Design
  • Benefits of taking balanced approach to Service Design
  • Service and Business requirements
  • Design Activities and its Constraints
  • Principles of Server-Oriented Architecture
  • Service Design Models

3. Design Coordination Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

4. Service Catalogue Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

5. Service Level Management Processes

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

6. Supplier Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

7. Availability Management Processes

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

8. Capability Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input,output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

9. IT Service Continuity Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

10. Process of Information Security Management

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

11. Organizing Service Design

  • Functional Role Analysis
  • RACI Matrix in designing process
  • Functions within Service Design stage
  • Business Impact Analysis

12. Technology and implementation Analysis

  • Process Implementation Practices
  • Generic requirements for Technology
  • Applying evaluation criteria for technology and processes
  • Plan and implement Service Design Management Technologies

 

ITIL® Service Lifecycle - Service Design Schedules

Course Name Duration Dates Price
ITIL® Service Lifecycle - Service Design 3 days Manchester
29-08-2017
£1719
ITIL® Service Lifecycle - Service Design 3 days London
11-09-2017
£1719
ITIL® Service Lifecycle - Service Design 3 days Bristol
11-09-2017
£2995
ITIL® Service Lifecycle - Service Design 3 days Canterbury
11-09-2017
£2995
ITIL® Service Lifecycle - Service Design 3 days Chelmsford
11-09-2017
£2995
ITIL® Service Lifecycle - Service Design 3 days Chorley
11-09-2017
£2995
ITIL® Service Lifecycle - Service Design 3 days Dublin
11-09-2017
£2995
ITIL® Service Lifecycle - Service Design 3 days Guildford
11-09-2017
£2995
ITIL® Service Lifecycle - Service Design 3 days Ipswich
11-09-2017
£2995
ITIL® Service Lifecycle - Service Design 3 days Leicester
11-09-2017
£2995

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