ITIL Service Lifecycle- Service Design is one of the certifications within ITIL Service Lifecycle stream. The aim of the course is to focus on the design of IT services to meets the needs of the organisational projects. This course includes architectures, processes, policies, documentation and much more. In this stage of ITIL Service Lifecycle, one will learn how to create and launch products and services to meet the ongoing needs of the organisations.
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Learn to effectively design services to meet the organisational needs
Get to know about the interrelation of various stages in the ITIL Service Lifecycle
Our ITIL courses are fully accredited by PeopleCert
Our courses are delivered by highly qualified and experienced instructor who is certified in its domain
Key Learning Points
What Will You Learn
This course is targeted for the following:
ITIL Service Lifecycle- Service Design course introduces the principles and processes that are included in the service design stage of the ITIL Service Lifecycle. Our trainer helps the delegates to understand how service design relates to other stages of ITIL Service Lifecycle. Good Service Design can enhance the alignment of IT with overall business and customer needs. Our courses are delivered by certified trainers, so our delegates do not face any difficulty in understanding key concepts of the subject.
What is ITIL®?
ITIL® is most commonly used and worldwide accepted framework for managing IT services. It provides a structure using which one can manage and deliver different services to have a consistent user experience. Many international organizations like IBM, Microsoft, Caterpillar, etc. have benefited from the implementation of ITIL® in their IT service management and have enhanced the productivity. It helps the organizations to achieve good quality services and overcome the difficulties that come in the way of development of effective IT systems.
With ITIL® Service Lifecycle Framework, one can help an organization to transform and adapt to the changing economic climate and the marketplace. It helps in implementation of further improvements for achieving higher levels of business performance.
Each delegate will have to pass an examination that will be conducted at the end of the training to measure comprehension of the body of knowledge. The exam consists of 8 Multiple Choice, scenario based Questions (MCQ’s). For MCQs, four options will be provided, out of which one would be the correct answer. Delegates have to identify the correct answer and proceed for next questions.
One will need to have 70 percentage marks to clear the exam. Our trainers will make sure that the delegates have gone through all the concepts of the subject so that they can easily clear the exam in the first attempt. Generally, the exam is 90 minutes and one needs to complete all questions within this time period only. The language used in the exam would be English. In case, someone is not comfortable with English, we can try to provide the exam in another language by consulting our trainer. Selection of language depends upon the comfort of the trainer. All other details regarding exams will be provided during the training by our experts.
1. Service Design
2. Principles of Service Design
3. Design Coordination Process
4. Service Catalogue Management Process
5. Service Level Management Processes
6. Supplier Management Process
7. Availability Management Processes
8. Capability Management Process
9. IT Service Continuity Management Process
10. Process of Information Security Management
11. Organizing Service Design
12. Technology and implementation Analysis
ITIL® Service Lifecycle - Service Design Enquiry
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