Course Introduction

ITIL® Service Lifecycle- Service Strategy is one of the ITIL® Service Lifecycle module that provides knowledge about how to design, develop and implement service provider strategy in the organisation. It focuses on the importance of strategic aspect of services in the service lifecycle. The delegates will learn how to make strategies and implement them in the organisation to have better output or results.

  • Trusted by many leading brands

  • Provide best offers and services in the industry

  • Our all ITIL® courses are accredited by BCS

  • Our help and support team is available 24/7 for handling the queries of the delegates so that they never feel alone

  • Learn to develop and implement effective service strategies to take your business to another level with our ITIL® Service Lifecycle- Service Strategy course

What's included

exam

Exam(s) included

exam

Certificate

exam

Key Learning Points

exam

Tutor Support

Prerequisites

ITIL® Foundation Certification required before attending this course.

What Will You Learn

  • Identify the key concepts of service management
  • Learn the importance of governance and other related frameworks to create and manage effective service strategies
  • Get to know about the implementation strategies that support a service lifecycle approach
  • Learn various processes for service strategy including service portfolio management, demand management, strategy management for IT services and much more

Who should take this course

This course is extremely beneficial for following:

  • IT finance Managers
  • Supplier Relationship Managers
  • IT Professionals

Overview

In ITIL® Service Lifecycle- Service Strategy course, the delegates will get to know about the techniques and principles that are needed to develop and progress strategy within an organization. It helps organizations to ensure that the IT teams are aligned with the business as a whole in the organization. Our courses are delivered by highly qualified and certified trainers who have extensive experience in their domain. The aim of the trainer is to make the concepts and terminologies clear by giving real world examples.

What is ITIL®?

ITIL® is most commonly used and worldwide accepted framework for managing IT services. It provides a structure using which one can manage and deliver different services to have a consistent user experience. Many international organizations like IBM, Microsoft, Caterpillar, etc. have benefited from the implementation of ITIL® in their IT service management and have enhanced the productivity. It helps the organizations to achieve good quality services and overcome the difficulties that come in the way of development of effective IT systems. With ITIL® Service Lifecycle Framework, one can help an organization to transform and adapt to the changing economic climate and the marketplace. It helps in implementation of further improvements for achieving higher levels of business performance.

Exam

Each delegate will have to pass an examination that will be conducted at the end of the training to measure comprehension of the body of knowledge. The exam consists of 8 Multiple Choice, scenario based Questions (MCQ’s). For MCQs, four options will be provided, out of which one would be the correct answer. Delegates have to identify the correct answer and proceed for next questions. One will need to have 70 percentage marks to clear the exam. Our trainers will make sure that the delegates have gone through all the concepts of the subject so that they can easily clear the exam in the first attempt.

Generally, the exam is 90 minutes and one needs to complete all questions within this time period only. The language used in the exam would be English. In case, someone is not comfortable with English, we can try to provide the exam in another language by consulting our trainer. Selection of language depends upon the comfort of the trainer. All other details regarding exams will be provided during the training by our experts.

 

Course Content

1. Service Strategy

  • Introduction to Service Strategy
  • Key Concepts for Service Management
  • Scope and Objectives of Service Strategy
  • Service Strategy Business Value
  • Service Strategy Interfaces across the ITIL® Service Lifecycle

2. Service Strategy Principles

  • Basic Approach for Deciding Strategy
  • Introduction to Services
  • Components of Value
  • Utility and Warranty
  • Customer, Service, and Strategic Assets
  • Service Providers
  • Strategies for Customer Satisfaction
  • Service Economics
  • Sourcing Strategies and Governance

3. Strategy Management for IT Services Process

  • Scope and objective of Strategy Management for IT Services
  • Business Value of Strategy Management
  • Basic Concepts and terminologies of Strategy Management for IT Services
  • Methods, and Techniques
  • Inputs, and Outputs of Strategy Management for IT Services
  • Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)
  • Risks and Challenges

4. Service Portfolio Management Process

  • Scope and Objectives of Service Portfolio Management
  • Business Value of Service Portfolio Management
  • Basic Concepts and terminology of Service Portfolio Management
  • Methods, and Techniques
  • Inputs, and Outputs of Service Portfolio Management
  • Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)
  • Risks and Challenges

5. Financial Management for IT Services Process

  • Scope and Objectives of Financial Management for IT Services
  • Business Value of Financial Management for IT services
  • Basic Concepts and terminology of Financial Management for IT Services
  • Methods, and Techniques
  • Inputs, and Outputs of Financial Management for IT Services
  • Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)
  • Risks and Challenges

6. Demand Management Process

  • Scope and Objectives of Demand Management
  • Business Value of Demand Management
  • Basic Concepts and terminology of Demand Management
  • Methods, and Techniques
  • Inputs, and Outputs of Demand Management
  • Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)
  • Risks and Challenges

7. Business Relationship Management Process

  • Scope and Objectives of Business Relationship Management
  • Business Value of Business Relationship Management
  • Basic Concepts and terminologies of Business Relationship Management
  • Methods, and Techniques
  • Inputs, and Outputs of Business Relationship Management
  • Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)
  • Risks and Challenges

8. Governance

  • Governance Strategy
  • Governance Frameworks and Bodies
  • Relationship between Service Strategy and Governance

9. Organizing for Service Strategy

  • Roles for Service Strategy
  • Organizational Development
  • Organizational Departmentalization
  • Organizational Design

10. Technology Considerations

  • Service Automation, Instrumentation, and Analytics
  • Service Interfaces and Self-Service Channels

11. Implementing Service Strategy

  • Implementation through the ITIL® Service Lifecycle
  • Follow a Lifecycle Approach
  • Impact of Service Strategy on the other stages of Service Lifecycle

 

ITIL Service Lifecycle- Service Strategy Enquiry

 

Enquire Now


----- OR -------

Reach us at 02077817982 or info@maventraining.co.uk for more information.

Training Venues

Maven Training provides top-notch training at different venues across the world. We offer nearly 200 courses at 1000+ locations. Our learning programs are the blend of thorough understanding and application of skills.

View All Locations