ITIL® Service Lifecycle- Service Strategy is one of the ITIL® Service Lifecycle module that provides knowledge about how to design, develop and implement service provider strategy in the organisation. It focuses on the importance of strategic aspect of services in the service lifecycle. The delegates will learn how to make strategies and implement them in the organisation to have better output or results.
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Learn to develop and implement effective service strategies to take your business to another level with our ITIL® Service Lifecycle- Service Strategy course
Key Learning Points
What Will You Learn
This course is extremely beneficial for following:
In ITIL® Service Lifecycle- Service Strategy course, the delegates will get to know about the techniques and principles that are needed to develop and progress strategy within an organization. It helps organizations to ensure that the IT teams are aligned with the business as a whole in the organization. Our courses are delivered by highly qualified and certified trainers who have extensive experience in their domain. The aim of the trainer is to make the concepts and terminologies clear by giving real world examples.
What is ITIL®?
ITIL® is most commonly used and worldwide accepted framework for managing IT services. It provides a structure using which one can manage and deliver different services to have a consistent user experience. Many international organizations like IBM, Microsoft, Caterpillar, etc. have benefited from the implementation of ITIL® in their IT service management and have enhanced the productivity. It helps the organizations to achieve good quality services and overcome the difficulties that come in the way of development of effective IT systems. With ITIL® Service Lifecycle Framework, one can help an organization to transform and adapt to the changing economic climate and the marketplace. It helps in implementation of further improvements for achieving higher levels of business performance.
Each delegate will have to pass an examination that will be conducted at the end of the training to measure comprehension of the body of knowledge. The exam consists of 8 Multiple Choice, scenario based Questions (MCQ’s). For MCQs, four options will be provided, out of which one would be the correct answer. Delegates have to identify the correct answer and proceed for next questions. One will need to have 70 percentage marks to clear the exam. Our trainers will make sure that the delegates have gone through all the concepts of the subject so that they can easily clear the exam in the first attempt.
Generally, the exam is 90 minutes and one needs to complete all questions within this time period only. The language used in the exam would be English. In case, someone is not comfortable with English, we can try to provide the exam in another language by consulting our trainer. Selection of language depends upon the comfort of the trainer. All other details regarding exams will be provided during the training by our experts.
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