The Service Transition is one of the certifications within the ITIL Service Lifecycle steam. It focuses on the process, practice, and techniques required to build and implement products and services for the organization. Our trainer will help the delegates in understanding how to apply service transition to other stages in the IT Service Lifecycle. One will learn various techniques needed to organize and manage the transition and also how to manage technology considerations and risks and challenges.
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What Will You Learn
ITIL Service Lifecycle- Service Transition course provides guidance on how to develop and improve capabilities for transitioning new as well as changed services in the organizational operations. The delegates will learn how the needs of service strategy are encoded in service design are effectively realized in service operations while controlling and managing the risk of failure. The aim of the course is to help organizational employees to plan and manage service changes and successfully implement service releases into the organization.
What is ITIL®?
ITIL® is most commonly used and worldwide accepted framework for managing IT services. It provides a structure using which one can manage and deliver different services to have a consistent user experience. Many international organizations like IBM, Microsoft, Caterpillar, etc. have benefited from the implementation of ITIL® in their IT service management and have enhanced the productivity. It helps the organizations to achieve good quality services and overcome the difficulties that come in the way of development of effective IT systems. It helps in implementing and maintaining further improvements for achieving higher levels of success in the business in the form of better output.
Each delegate will have to pass an examination that will be conducted at the end of the training to measure comprehension of the body of knowledge. The exam consists of 8 Multiple Choice, scenario based Questions (MCQ’s). For MCQs, four options will be provided, out of which one would be the correct answer. Delegates have to identify the correct answer and proceed to next questions. One will need to have 70 percentage marks to clear the exam. Our trainers will make sure that the delegates have gone through all the concepts of the subject so that they can easily clear the exam in the first attempt.
The exam is 90 minutes, and one needs to complete all questions within this period only. The language used in the exam would be English. In case, someone is not comfortable with English; we can try to provide the exam in another language by consulting our trainer. Selection of language depends upon the comfort of the instructor. All other details regarding exams will be provided during the training by our experts.
Fundamentals of Service Transition
Principles of Service Transition
Service Transition Processes
Service Transition common operation activities
Organising Service Transition
Implementing Service Transition
Challenges, critical success factors and risks
ITIL Service Lifecycle- Service Transition Enquiry
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