Course Introduction

The Service Transition is one of the certifications within the ITIL Service Lifecycle steam. It focuses on the process, practice, and techniques required to build and implement products and services for the organization. Our trainer will help the delegates in understanding how to apply service transition to other stages in the IT Service Lifecycle. One will learn various techniques needed to organize and manage the transition and also how to manage technology considerations and risks and challenges.

  • We at Maven Training ensures the best quality services with best offers

  • We provide training with latest official material available

  • BCS accredits all our ITIL courses

  • Get to know about purposes, principles, functions, activities, technology, implementation and much more

What's included

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Exam(s) included

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Certificate

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Tutor Support

Prerequisites

Individuals who want to attend this course must hold ITIL Foundation Certification.

What Will You Learn

  • Learn how all processes in the Service Transition stage interacts with other stages of the ITIL Service Lifecycle
  • Identify the metrics to measure ITIL Service Transition
  • The delegate will get to know about the importance of the service management as a practice concept and also service transition principles, purposes, functions, activities and much more
  • Learn various activities, methods and functions used in processes of ITIL Service Transition
  • Discover the risks and challenges associated with ITIL Service Transition

Who should take this course

  • Service Providers
  • Individuals who want to improve organisational services through the practical application of service management and service lifecycle processes for improving the quality of service
  • IT service managers who are working in service transition or areas supporting the objectives of service transition

Overview

ITIL Service Lifecycle- Service Transition course provides guidance on how to develop and improve capabilities for transitioning new as well as changed services in the organizational operations. The delegates will learn how the needs of service strategy are encoded in service design are effectively realized in service operations while controlling and managing the risk of failure. The aim of the course is to help organizational employees to plan and manage service changes and successfully implement service releases into the organization.

What is ITIL®?

ITIL® is most commonly used and worldwide accepted framework for managing IT services. It provides a structure using which one can manage and deliver different services to have a consistent user experience. Many international organizations like IBM, Microsoft, Caterpillar, etc. have benefited from the implementation of ITIL® in their IT service management and have enhanced the productivity. It helps the organizations to achieve good quality services and overcome the difficulties that come in the way of development of effective IT systems. It helps in implementing and maintaining further improvements for achieving higher levels of success in the business in the form of better output.

Exam:

Each delegate will have to pass an examination that will be conducted at the end of the training to measure comprehension of the body of knowledge. The exam consists of 8 Multiple Choice, scenario based Questions (MCQ’s). For MCQs, four options will be provided, out of which one would be the correct answer. Delegates have to identify the correct answer and proceed to next questions. One will need to have 70 percentage marks to clear the exam. Our trainers will make sure that the delegates have gone through all the concepts of the subject so that they can easily clear the exam in the first attempt.

The exam is 90 minutes, and one needs to complete all questions within this period only. The language used in the exam would be English. In case, someone is not comfortable with English; we can try to provide the exam in another language by consulting our trainer. Selection of language depends upon the comfort of the instructor. All other details regarding exams will be provided during the training by our experts.

 

Course Content

Fundamentals of Service Transition

  • Define Service
  • Scope and objective
  • Value to business
  • Optimise the performance of Service Transition
  • Interfaces to other stages of service lifecycle
  • Service Transition Processes

Principles of Service Transition

  • Principles supporting Service Transition
  • Policies for Service Transition

Service Transition Processes

  • Transition Planning and Support
  • Change Management
    • Policies, principles and basic concepts
    • Remediation planning
    • Methods and Techniques
    • Triggers, input and output
    • Key performance indicators and metrics
  • Service Asset and Configuration Management
    • Scope and Objective
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
  • Release and Deployment Management
    • Scope and Objective
    • Value to business
    • Basic Concepts and Principles
    • Methods and Techniques
    • Performing transfer, deployment and retirement
    • Triggers, input and output
    • Information Management
    • Key performance indicators and metrics
  • Service Validation and Testing
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Evaluation
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Knowledge Management
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators

Service Transition common operation activities

  • Manage communications and commitments
  • Manage organisation and stakeholder change
  • Stakeholder Management

Organising Service Transition

  • Generic roles
  • Process owner role
  • Service owner role
  • Organisational context for transitioning a service
  • Organisation models to support Service Transition
  • Relationship of service transition with other stages of the lifecycle

Technology considerations

  • Knowledge Management tools
  • Collaboration
  • Configuration Management System

Implementing Service Transition

  • Stages of Introducing Service Transition
  • Justifying Service Transition
  • Designing Service Transition
  • Introducing Service Transition
  • Cultural change aspects
  • Risk and value

Challenges, critical success factors and risks

  • Challenges
  • Critical success factors
  • Risks
  • Service Transition under difficult conditions

 

ITIL Service Lifecycle- Service Transition Enquiry

 

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