CompTIA A+ Certification

CompTIA A+ certification is an international, vendor-neutral certification that proves a technician's competency in installation, preventative maintenance, networking, security, and troubleshooting of both hardware and software. CompTIA A+ is part of specialized certification tracks for corporations such as Hewlett-Packard, Microsoft, Cisco, and Novell. Other technology companies, including CompuCom and Ricoh, have made CompTIA A+ certification mandatory for their service technicians.

Introduction to Computers

• Digital Literacy and the Internet
• Communications and Networks
• Informations and Data Management
• Operating Systems
• Information Systems and Program Development
• Computers, Mobile Devices and Apps
• Inside Computers and Mobile Devices
• Input, Output and Digital Storage

Operating Systems

• Introduction to Operating Systems
• Under the Windows Desktop: Supporting and Troubleshooting Windows
• Mac OS X on the Desktop
• Linux on the Desktop
• Computer Security Basics
• Desktop Virtualization
• Windows
• The Command-Line Interface
• Connecting Desktops and Laptops to Networks

A+ Certification Preparation

• First Look at Computer Parts and Tools
• Connecting to and Setting up a Network
• Mobile Operating Systems
• Windows Resources on a Network
• Working Inside a Desktop Computer and Laptop
• Motherboards, Supporting Processors and Upgrading Memory
• Troubleshooting Windows and Applications and Troubleshooting Windows Startup Problems
• Security Strategies
• Supporting Printers and Customizing a System
• Virtualization, Linux and Mac OS X
• Supporting the Power System and Troubleshooting Computers
• Supporting Hard Drives
• Installing Windows
• Supporting I/O Devices
• Maintaining Windows and Optimizing Windows

Module 1

• Features and requirements of Microsoft Operating Systems
• Windows OS security settings Windows Control Panel uses
• Install Windows PC operating systems
• Microsoft command line tools Microsoft operating system features and tools

Module 2

• Client-side virtualization
• Basic cloud concepts
• Windows networking on a client/desktop SOHO wireless and wired networks

Module 3

• Basic features of mobile operating systems Configure basic mobile device network connectivity and email
• Securing mobile devices

Module 4

• Common security threats and vulnerabilities Data destruction and disposal methods
• Security best practices to secure a workstation

Module 5

• Troubleshoot PC operating system problem Explain troubleshooting theory
• Troubleshoot common PC security issues Troubleshoot common mobile OS and security problems

Module 6

• Safety procedures Proper communication techniques and professionalismProhibited content/activity, and explain privacy, licensing and policy concepts

Lessons and Activities

• Introduction to the PC
• Key Functions of a PC
• SCSI
• The System Case
• I/O Ports and Cables
• PS2 Ports
• Parallel Ports
• Serial Ports
• USB Ports
• Modem and Network Ports
• Audio Ports
• Joystick/MIDI Ports
• Adding and Removing Peripherals

Lessons and Activities

• Motherboard Layout
• System Clock
• Bus Architecture
• Motherboard Components
• Expansion Bus and Adapter Cards
• Motherboard Form Factors
• Power Supply Unit (PSU)

Lessons and Activities

• Central Processing Unit (CPU)
• Intel Processors
• AMD Processors
• Processor Terminology
• Multitasking, Multiprocessing, and Multithreading
• Processor Sockets and Chipsets

Lessons and Activities

• Memory Types
• Memory Packaging
• Memory Characteristics

Lessons and Activities

• Storage Devices
• Optical Disk Storage
• Hard Drives
• Installing a Storage Device
• Preparing a Hard Disk
• Floppy Drives
• Flash Memory
• Tape Drives

Lessons and Activities

• Microsoft Operating Systems
• Overview of Windows 2000
• Apple Mac OS X
• Overview of Windows XP
• Work groups and Domains
• UNIX and Linux
• Novell NetWare